Book a visit
Book a visit

Notification

As of 1 October 2025, the prices for occupational therapy services will change. The change is necessary to ensure the quality and sustainability of the service.
You can find the updated price list on our website: Price list

Terms and Conditions

GENERAL TERMS AND CONDITIONS OF PROVISION OF SERVICES OF MIND NURTURE OÜ

Effective as of 22.09.2025

 

 

The General Terms and Conditions for the Provision of Services (hereinafter referred to as: General Terms and Conditions) of Mind Nurture OÜ (hereinafter also referred to as: Clinic, Service Provider) regulate the rights and obligations of the Service Recipient and/or the Service Client and the Service Provider in the provision of the Service. Matters not regulated by the General Terms and Conditions shall be governed by the Law of Obligations Act, the Health Services Organisation Act and other relevant legislation.

 

  1. DEFINITIONS
    The following definitions have been used in the General Terms and Conditions

    Service Services provided by the Clinic to the recipient of the Service (Health Care Services and other services that are not Health Care Services).
    Agreement An agreement entered into between the Service Provider and the recipient of the Service or the person ordering the Service for the provision of the Service, including the Health Care Service.
    Service provider The Clinic, including the employees of the Clinic and the persons used by the Clinic to provide the service (natural and legal persons).
    Service recipient A person to whom the Service is provided or who has expressed a wish to be provided with the Service.
    Service Subscriber A person who has expressed a wish to provide the Service to the recipient of the Service and has entered into a Contract with the Service Provider for that purpose.
    Health care Health care service is the activity of the Service Provider for the prevention, diagnosis and treatment of illness, injury or poisoning with the aim of maintaining the health of the recipient of the Service, preventing or alleviating a person’s ailments, preventing the deterioration of the person’s state of health or exacerbation of the disease, and restoring health
    Health service A service provided to a recipient of a service that is not a Health Care Service.

     
    Reception Meeting between the Service Provider and the Service Recipient for the purpose of providing the Service.
  2. GENERAL
    1. The Service Provider provides Health Care Services and other Services to the Service recipient, including appointments with a clinical psychologist.
    2. The Service Provider provides the Services on site at the Clinic or as a remote service online or by phone.
    3. The Service Provider may provide the Services using third-party service providers.
    4. The Service Provider shall provide the Services in accordance with legislation. The Health Care Service provided must comply with the general level of medical and nursing science and the current treatment guidelines at the time of the provision of the Health Care Service and it must be provided with the care normally expected of a Health Care Service Provider.
    5. The Services (partially) financed by the Health Insurance Fund are provided by the Clinic in accordance with the terms and conditions of the contracts entered into with the Health Insurance Fund.
    6. The General Terms and Conditions are a part of the contract between the parties from the moment when the recipient of the Service and/or the Client of the Service expresses a wish to register the Reception. By registering for an appointment, the recipient of the Service and/or the Client of the Service shall be deemed to have agreed to the General Terms and Conditions and the Contract shall be concluded.
    7. The Service Provider shall provide the Service to the Service Recipient only with the consent of the Service Recipient or their representative, if such consent is required. The Service Provider presumes that the recipient of the Service has knowingly registered the Reception and thereby given consent to the provision of the Service to him/her.
    8. The legal representative of the recipient of the Service with restricted active legal capacity (who may be the client of the Service) has the right to give informed consent to the provision of the Service on behalf of the recipient of the Service to the extent that the recipient of the Service is not able to responsibly weigh the pros and cons of providing the Service. If the decision of the legal representative of the recipient of the Service with restricted active legal capacity clearly harms the interests of the recipient of the Service, the Service Provider may not comply with it.
    9. The recipient of the Service may withdraw the consent already given for the provision of the Service within a reasonable time after it has been given. If the recipient of the Service or his/her legal representative withdraws his/her consent in the course of the provision of the Service, the Service Provider shall suspend the provision of the Service as soon as it is possible without harming the health of the recipient of the Service and the recipient of the Service or his/her legal representative shall sign the withdrawal of the consent.
    10. If the recipient of the Service is unconscious or is unable to express his or her will for some other reason and does not have a legal representative or the legal representative cannot be reached, the provision of the Health Care Service is also allowed without the consent of the recipient of the Service, if it is in the interests of the recipient of the Service and corresponds to the will previously expressed by the recipient of the Service or presumed by him/her, and failure to provide the Service immediately would be dangerous to the life of the recipient of the Service or would significantly damage his/her health. The previously expressed or presumed will of the recipient of the Service must be ascertained through the relatives of the recipient of the Service, as far as possible.
    11. If the recipient of the Service has restricted active legal capacity, his or her representative shall be responsible for the performance of his or her contractual obligations, to the extent that the recipient of the Service is not able to perform the obligations himself/herself.
    12. The Service Provider and the recipient of the Service shall cooperate with each other in the provision of the Service and shall behave politely and respectfully towards each other.
    13. The recipient of the Service registers the Appointment Time either on the website of the Service Provider (https://minukliinik.ee/broneeri-aeg/), by e-mail (info@minukliinik.ee) or by phone or at the location of the Service Provider.
    14. The Service Provider processes the personal data of the Service Recipient in accordance with the legislation regulating the protection of personal data in Estonia and the European Union.
    15. The Service Provider provides the Services in Estonian or in other languages by agreement with the Service Recipient.
  3. RIGHTS AND OBLIGATIONS OF THE RECIPIENT OF THE SERVICE
    1. The recipient of the service has the right to:
      1. receive a Service that meets the requirements at the time of registration, which the Service Provider provides with due care and in accordance with legislation for the provision of the relevant Service;
      2. receive the Service at the location of the Service Provider, unless otherwise provided by the nature of the Service;
      3. be actively involved in the process of providing the Service, participate in making decisions concerning their treatment, give or refuse consent to the provision of the Service, and be heard within the time allotted for the Appointment;
      4. to receive comprehensive information about the Service provided to him/her, including to examine the documents prepared for the provision of the Service and to receive copies thereof in accordance with the valid price list;
      5. cancel the registered Appointment in accordance with the General Terms and Conditions;
      6. submit proposals for the provision of the Service, give feedback and submit complaints about the Service provided to them in accordance with the General Terms;
      7. Proposals, feedback and complaints submitted in writing or in a format that can be reproduced in writing must contain the following information:
        1. the time of receipt in relation to which the proposal, feedback or complaint has been submitted;
        2. information about the service in relation to which the suggestion, feedback or complaint has been submitted;
        3. The name of the service provider in relation to whose activities the proposal, feedback or complaint has been submitted;
        4. a clearly expressed claim against the Service Provider, including whether the suggestion, feedback or complaint needs a response or not. The Service Provider does not respond to the suggestions and feedback of the Service Recipient, but responds to complaints submitted in writing in accordance with the General Terms and Conditions.
      8. turn to supervisory authorities and other dispute resolution bodies to protect their rights;
      9. in agreement with the Service Provider, change the employee providing the Service or other person providing the Service or waive the receipt of the Service.
    2. The recipient of the service is obligated to:
      1. read the General Terms and Conditions before registering for an Appointment;
      2. arrive at the Appointment on time, preferably 10 minutes before the Appointment;
      3. present a photo ID at the Service Provider’s registration desk;
      4. submit true data (including phone number, e-mail address, personal identification code) when registering for an Appointment;
      5. notify the Service Provider of the actual Service recipient’s data (incl. the Service recipient’s first and last name, personal identification code, e-mail address, telephone number) when registering for an Appointment;
      6. pay for the Service before the Appointment in accordance with the Service Provider’s valid price list;
      7. disclose to the Service Provider truthful information and circumstances that are necessary for the provision of the Service and that may affect the provision of the Service, including information about the medicines used, previously provided health care services, chronic diseases, infectious diseases, habits affecting the state of health, etc.;
      8. provide the Service Provider with all possible assistance in the course of providing the Service, in particular to follow the orders and instructions given by the Service Provider;
      9. notify the Service Provider as soon as possible if the recipient of the Service is unable to come to the Appointment at the registered time. If the Service Provider has not been notified of the impossibility of appearing at least 48 hours before the Appointment or is not notified at all, the Service Provider has the right to invoice the recipient of the Service for the registered no-show at the Appointment in accordance with the price list, i.e. to the extent of 50% of the cost of the Service if the Appointment is cancelled less than 48 hours before the scheduled occurrence of the Appointment, and 100% of the cost of the Service if the Appointment is cancelled less than 24 hours before the scheduled occurrence of the Appointment;
      10. use the Service Provider’s assets prudently and purposefully, following the instructions of the Service Provider;
      11. adhere to the instructions, instructions and other requirements made known to the Service Recipient in connection with the provision of the Service established by the Service Provider.
  4. RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER
    1. The service provider has the right to:
      1. to receive information from the recipient of the Service that is necessary for the provision of the Service and to forward to the recipient of the Service information related to the provision of the Service;
      2. ask the recipient of the Service for their consent to provide the Service in writing or in a format that can be reproduced in writing;
      3. cancel the Reception in accordance with the provisions of the General Terms;
      4. to charge a fee for the provision of the Service in accordance with the valid price list and, in the event of failure to pay for the provision of the Service on time, to charge a fine for delay of 0.5% per day for each day of delay until full payment for the Service;
      5. refuse to register the Reception if the recipient of the Service and/or the Client has a debt to the Service Provider;
      6. To process the personal data of the recipient of the Service, including health data, necessary for the provision of the Service. In order to provide the Service, it may be necessary for the Service Provider to examine the personal data of the Service Recipient in the Health Information System or on any form of data carrier, including before the Appointment.
      7. The Service Provider has the right to refuse to provide the Service to the recipient of the Service or to terminate the provision of the Service if:
        1. The recipient of the Service wishes to receive a Service, the provision of which is not medically justified or the provision of which would entail a greater risk to their health than not providing the Service;
        2. The recipient of the Service is late for the Appointment;
        3. The recipient of the Service violates the obligation to pay a fee for the provision of the Service;
        4. The recipient of the Service does not disclose the information necessary for the provision of the Service;
        5. The recipient of the Service wishes to receive a Service, the provision of which may endanger the health of the Service Provider or a third party;
        6. The recipient of the Service wishes to receive a Service for the provision of which the Service Provider does not have an activity licence or expertise;
        7. The recipient of the service does not agree to the provision of additional services necessary for the provision of the basic service, without which the provision of the main service is not possible or expedient;
        8. The recipient of the Service violates the obligations arising from the General Terms and Conditions, the internal rules of the Service Provider, additional instructions and oral instructions or legislation;
        9. The representative of the Service Provider is not able to communicate with the recipient of the Service in a language that the latter understands and the recipient of the Service is not able to involve an interpreter;
        10. The recipient of the Service exhibits signs of alcohol and/or drug intoxication when they come to the Appointment;
        11. The recipient of the Service comes to the Service Provider’s centre with a pet, except for guide and assistance dogs;
        12. The recipient of the service does not agree to sign the informed consent form;
      8. The Service Provider has the right to postpone the provision of the Service or refuse to provide the Service if:
        1. Refusal to provide the Service is necessary considering the condition of the recipient of the Service;
        2. The recipient of the service does not agree to sign the informed consent form;
        3. if the Service Provider is not reasonably able to provide the Service, including due to an unforeseen problem in the organisation of work of the Service Provider (including illnesses, technical failures, delivery difficulties or other obstacles in the provision of the Service Provider’s staff), due to a strike by employees, the provision of the Service is hindered by another force majeure situation, including difficulties in the supply of equipment and medicines, etc.
    2. The service provider is obliged:
      1. provide the Service to the recipient of the Service in accordance with the applicable legislation;
      2. provide the Service to the Service Recipient at the Service Recipient’s registered time, unless there are circumstances that cause the refusal to provide the Service, the termination of the Service or the postponement of the provision of the Service;
      3. inform the recipient of the Service of the results of their examination and state of health, possible illnesses and their course, the availability, nature and purpose of the necessary health care service, the dangers and consequences accompanying the provision thereof, and other possible health care services, the course and results of treatment, and the results of analysis and/or examinations;
      4. explain in detail to the recipient of the Service the content and nature of the operations performed within the framework of the provision of the Service, what are the possible dangers and consequences accompanying the provision of the Service, and what the recipient of the Service must do for certain activities, including the provision of the Service, preparation for and recovery from them, including the necessary restrictions on the organisation of life before and after the activities and the provision of the Service;
      5. recommend additional health examinations to the recipient of the Service or refer the recipient of the Service to the Appointment of another health care service provider, if it is necessary due to the health condition of the recipient of the Service;
      6. process the personal data of the recipient of the Service in accordance with the legislation regulating the protection of personal data in Estonia and the European Union;
      7. to keep secret the information that has become known in the course of the provision of the Service about the Service recipient’s identity, state of health and other circumstances, unless such data is disclosed in accordance with the General Terms or other principles of processing personal data to which the Service recipient has agreed, or if the obligation to forward the referred data arises from legislation or if the transfer of data is necessary for the proper provision of the Service;
      8. document and preserve documents properly in accordance with applicable legislation. In cases arising from legislation, the information is forwarded to the Health Information System or other registers and/or databases;
      9. provide the Service in Estonian or, by agreement with the recipient of the Service, in another language. The Service Provider is not obliged to translate the documents;
      10. to provide the Services and act in the provision of the Services in accordance with the provisions of legislation and the provisions of the Contract and its annexes;
      11. notify the recipient of the Service or their representative of any obstacles to the provision of the Service as soon as possible.
  5. PROCEDURE FOR PAYMENT FOR SERVICES
    1. The recipient of the Service or the person ordering the Service, if the Reception was registered by the person ordering the Service, undertakes to pay for the Service in accordance with the valid price list.
    2. The recipient of the Service or the person ordering the Service undertakes to submit any complaints to the invoice issued for the provision of the Service within 7 days from the issuance of the invoice.
    3. The Service Provider has the right to unilaterally amend the price list at any time. The price list is available at the Clinic’s registration desk and on the website (https://minukliinik.ee/teenused/). The price list valid at the time of registration shall apply to the recipient of the Service and/or the person ordering the Service, who has registered for an Appointment before the change in the price list, but to whom the Service is provided after the change in the price list.
    4. In the case of complicated, larger and/or longer Services, the exact cost of the Service will be determined after consultation with the Service Provider. At the same time, the price estimate presented at the consultation may not be final, as the need for additional operations and/or provision of the Services may arise in the course of providing the Service.
    5. If, in the course of the provision of the Service, the need to provide additional Services in addition to the Service already provided becomes apparent, the Service Provider shall notify the recipient of the Service or its legal representative in advance of the price of providing additional Services and ask for consent for the provision of the Service. If the recipient of the Service or his/her legal representative gives consent and additional Services are provided to the recipient of the Service, the recipient of the Service is also obliged to pay for the additional services. If it is not possible to ask for the consent of the Service recipient or its legal representative due to the circumstances, the Service Provider is allowed to provide the Service and the Service recipient is obliged to pay for it in accordance with the price list of the Clinic, if the provision of the Service is in the interests of the Service recipient and its immediate failure to provide may be dangerous to the life of the Service recipient or significantly damage the health of the Service recipient.
    6. The recipient of the Service and/or the person ordering the Service can pay for the Service in cash or by card payment, or in the case of a remote service, also by transfer.
    7. If the Clinic provides services financed by the Health Insurance Fund to the recipient of the Service, the Health Insurance Fund shall pay for the provision of the Service to the agreed extent and the recipient of the Service shall pay the co-payment in accordance with the procedure determined by the Health Insurance Fund.
  6. PROCEDURE FOR KEEPING THE WAITING LIST
    1. The waiting list is maintained in the treatment management software program eKliinik.
    2. It is possible to register for the waiting list via the Clinic’s website (https://minukliinik.ee/en/book-an-appointment/), by phone or by e-mail (info@minukliinik.ee). The contact details of the clinic are Ädala 1, 10614 Tallinn; +372 662 7788; info@minukliinik.ee.
    3. The recipient of the Service shall be registered for an Appointment at a time convenient for them and, if possible, with the service provider of their choice, by the Clinic administrator or the person providing the Service. Through the Service Provider’s booking system, the Service Recipient registers for an Appointment or a person entitled to do so on their behalf, including the Service Orderer. When registering for an appointment, pre-prepared and approved work schedules are taken into account.
    4. In the Service Provider’s booking system, the Service Recipient has access to the time of provision of the Service, the name of the service provider, the contact details of the Service Provider and the data of the location of the provision of the Service.
    5. Upon registration of the recipient of the Service in the waiting list, an e-mail confirming the registration will be sent to him/her, which includes the time of provision of the Service, the name of the service provider, the contact details of the Service Provider and the data of the location of the provision of the Service.
    6. If it is not possible to provide the Service to the recipient of the Service during the registered Appointment, the recipient of the Service will be notified as soon as possible and a new Appointment will be offered.
    7. The Clinic has the right to cancel a registered Appointment and make a proposal to change the registered Appointment on the grounds provided for in the General Conditions, including if:
      1. The recipient of the Service is more than 10 minutes late for the Appointment;
      2. The Clinic becomes aware of the fact that the recipient of the Service is in a state of health, taking into account which the cancellation of the registered Appointment is reasonable;
      3. the Clinic becomes aware that the person providing the Service to the recipient of the Service is unable to provide the Service (illness of the Service Provider or other important reason);
      4. The recipient of the Service and/or the Client has a debt to the Service Provider;
      5. there is any other circumstance that would prevent the proper provision of the Service.
  7. PROCEDURE FOR RESOLVING COMPLAINTS
    1. The purpose of the procedure for resolving complaints is to review and resolve complaints as quickly as possible in order to ensure the satisfaction of the Service recipients and the quality of the provision of the Service.
    2. The service provider shall comply with the requirements of the obligation of confidentiality in resolving complaints. The clinic staff will resolve complaints within their competence.
    3. The complaint can be submitted on paper at the Service Provider’s registration desk or by e-mail to the e-mail address info@minukliinik.ee.
    4. An oral complaint may be filed if the recipient of the Service can assume that the problem that caused the submission of the complaint will be resolved immediately and does not require further processing. Oral complaints are not registered and the Service Provider does not submit a written response to them.
    5. The name and personal identification code, telephone number, e-mail address, date, content of the complaint, and the desired solution of the person who filed the complaint shall be indicated on the complaint. The complaint is registered in the Service Provider’s “Complaints Register”.
    6. Upon receipt of the complaint, the Service Provider shall provide the complainant with initial feedback within 24 hours, confirming that the complaint has been accepted and that it will be given feedback within seven days of the initial feedback. If the complaint is submitted on the working day immediately preceding the weekend or on the weekend, the Service Provider shall provide initial feedback on the complaint within the first working day following the submission of the complaint.
    7. The service provider forwards the complaint to the circle of persons concerned by the specific complaint and collects information about the circumstances indicated in the complaint.
    8. If the complaint concerns the Health Care Service, the person who provided the Service shall submit a written explanation of the circumstances presented in the complaint. Thereafter, the complaint will be forwarded by the Service Provider to another person with the same competence for a second opinion.
    9. The Service Provider prepares a response to the complaint and then forwards it to the person who filed the complaint by e-mail or letter in accordance with the contact details notified to the Service Provider.
    10. The Service Provider shall respond to the complaint within seven days of the initial feedback on the complaint. In special cases, the Service Provider may extend the deadline for responding to the complaint, notifying the complainant thereof as soon as possible.
    11. Complaints will not be answered if:
      1. the complainant cannot be identified;
      2. the complaint does not contain the contact details of the person making the complaint;
      3. the complainant has made it clear that he or she does not wish to receive a response to the complaint;
      4. the content of the complaint is not legible or comprehensible;
    12. The documents collected during the processing of complaints are stored in accordance with the legislation in force.
    13. In addition to the Service Provider, complaints may also be filed with the Health Insurance Fund (info@tervisekassa.ee, + 372 669 6630), the Health Board (info@terviseamet.ee, +372 794 3500) and, in the case of Health Services, the insurer of the Service Provider PZU Kindlustus (AB “Lietuvos draudimas” Estonian branch) (https://www.pzu.ee/iseteenindus/).
  8. RESPONSIBILITY
    1. The clinic shall be liable only for culpable breach of its obligations, in particular for errors in diagnosis and treatment, as well as for breach of the obligation to inform the patient and obtain his or her consent. Among other things, the Service Provider shall also be liable for the activities of the persons assisting the Service and the faults of the equipment used in the provision of the Service.
    2. The Service Provider shall not be liable for the negative consequences accompanying the provision of the Service if the Service Recipient has been informed of the possible risks and consequences of the Service and the Service Recipient has given consent to the provision of the Service to him/her, unless the damage has been caused intentionally or due to gross negligence.
    3. The Service Provider shall not be liable for any damage caused as a result of the actions or omissions of the Service Recipient, including due to the Service Recipient’s submission of false information or failure to submit data.
    4. If the Service Provider directs the recipient of the Service to a third-party health care provider to receive Health Care Services within the framework of the provision of the Service, the Service Recipient shall enter into a separate contract for the provision of health care services with that service provider and the Service Provider shall not be liable for the services provided by that person.
  9. OTHER TERMS
    1. The Service Provider has the right to unilaterally amend the General Terms and Conditions at any time.
    2. In the General Terms and Conditions and, if there is a Contract, in matters not provided for in the Contract, the Service Provider and the recipient of the Service and/or the Client of the Service shall be guided by the valid legislation of the Republic of Estonia.
    3. Disputes arising from the performance of the contract shall be resolved through negotiations.
    4. If no agreement is reached, the disputes shall be resolved in court pursuant to the procedure prescribed by the legislation of the Republic of Estonia.